^{Banking & Financial Services Sector in Africa}

The Banking & Financial Services Sector in Africa is witnessing Rapid Change due to the Increased Adoption of Digital Banking, Mobile Money, FinTech, & Regulatory Changes that accommodate current demand towards Secure and customer-centric financial Services. All Players in this space (Banks, Micro Finance Institutions, Fin Techs, Insurance Companies, and Regulators) are growing at an Accelerated Speed, necessitating a Strong Demand for a Digitally Skilled & Compliant Workforce.

The banking and finance industries utilize a variety of modern systems to perform their daily functions effectively, including SAP ERP, Core Banking Platforms, ITIL Service Management (Information Technology Infrastructure Library), Microsoft Office Suite (including Excel), Cloud Infrastructure (public and private), and Cybersecurity Frameworks. Using these modern systems, financial institutions are able to meet operational continuity, regulatory compliance, data integrity, and customer trust with its operations. In order to function effectively, each financial institution must have a well-structured training program for its team members in SAP Finance, Procurement, and Asset Tracking & Reporting, ITIL Service Operations and Incident Handling, Microsoft Office Suite for Documentation and Analysis, Cybersecurity Framework for Data Protection and Banking Operations per the Industry Standard.

Prompt Edify offer Banking & Finance Sector-specific Training created specifically for the African Banking & Finance Sector, allowing financial institutions to create competent teams that support their digital transformation initiatives, risk management practices, and high-quality customer service delivery.

^{Challenges Faced by the Banking Sector}

Financial institutions and banks throughout African markets encounter specific operational, technical, regulatory, and security challenges that impede efficiency, raise risk, and create skill gaps among staff.

^{Operational Inefficiencies & System Downtime}

Limited technical capability, poorly defined IT service workflows, and weak coordination among IT, Operations, and Business Teams are some of the issues causing delays in transaction processing, reporting, and system availability for many Financial Institutions. These delays can have a significant impact on the availability of service, the timely delivery of compliance-related information, and customers' level of confidence in their banking institution.

^{Financial & Asset Management Gaps}

Gaps in Financial & Asset Management: SAP Finance and ERP training is essential for your teams to accurately report finances, track procurement, manage fixed assets, and prepare for audits. Lack of training creates manual processes where errors can occur during reconciliation, delays in closing financials, and increases the risk of not being compliant.

^{Customer Service & SLA Challenges}

Customer Service and Meeting SLA Requirements: In the absence of training on CRM systems, ticketing tools, SLA monitoring, and standard documentation, your staff experience prolonged response times to customer inquiries, inconsistency in the way they serve customers, and inadequate reporting, which negatively affects your overall customer experience.

^{Risks related to Cyber Security and Data Protection}

As banks have the most sensitive financial and personal information, they are also at greater risk for data breaches and financial crime as a result of a lack of awareness of cybersecurity best practices (data privacy regulations), Phishing, and Cloud security.

^{Skills Gap of the Workforce}

Recent hires typically don't have a standardized onboarding process/education for SAP, ITIL, and Microsoft tools or training on standard banking documentation. Additionally, limited analytical/reporting capacity limits productivity. To address these skills gaps, Edify has developed training programs designed to effectively train staff who are new to their roles and to have them trained through a practical-based, role-based, Industry-Align approach to their industry.

^{Training Solutions we Provide}

^{Training on SAP}

Prompt Edify has created role-based SAP courses for banking and finance personnel that 

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include SAP Business One (B1), SAP S/4HANA End-User, SAP Finance (FICO), SAP MM, SAP Procurement, and Reporting. Prompt Edify's role-based SAP courses increase accuracy in finance, process transparency, and readiness for audits.

^{ITIL & IT Service Management}

We have developed ITIL Theory and IT Service Management frameworks to support banks in standardizing the operation of their IT and service industries. These frameworks include ITIL Foundation certification, incident and problem management, change control processes, service desk operations, and regulatory-aligned escalation processes.

^{Productivity Tools – Microsoft}

Products and Services offered by Productive Microsoft Products & Services are Microsoft Advanced Excel, Microsoft Office, Microsoft SharePoint, Microsoft Teams, Microsoft Power BI training provide teams with enhanced reporting, collaboration, financial analysis, operation documentation, etc.

^{Cybersecurity & Cloud Training}

Cybersecurity & Cloud Training: Staff have access to hands-on training on various aspects of cybersecurity awareness for banks, including Data privacy laws and regulations, Cyber fraud prevention methods, and Cloud fundamentals through Microsoft Azure and Amazon Web Services to protect the banks' systems and digital platforms.

^{Training in Compliance with Banking Regulations and Operations}

Training includes hands-on training in core banking operations; Know Your Customer (KYC) and Anti Money Laundering (AML), Fundamentals of Risk Management; document "Audit Trail" and Audit Documentation; and Customer Onboarding Workflow and Customer Relationship Management (CRM) for service delivery to customers. All training courses are available in customized formats for Banks, Microfinance Institutions (MFIs); FinTech (Financial Technology) companies, Insurance Providers and Regulatory Bodies throughout Africa.

^{Results from Prompt Edify’s Training Program}

Results from Prompt Edify’s training program have shown improvements in operations, compliance and service quality for financial services.

^{Benefits to Operations}

Financial Institutions using Prompt Edify receive benefits such as: improved Reliability of their systems; Reduced time to resolve an issue; More Accurate Financial Reports; Streamlined buying and providing; Better document search; Reduced operational errors.

^{Employee Competency Improvement}

Employees who have completed the training program have shown improved competencies in SAP and IT Skills; Better Analytical & Reporting Skills; Faster Adoption of Digital Systems; Increased employee Productivity; Greater Professional Confidence.

^{Enhanced Customer Experience}

Enhanced query resolution speeds, standardized lines of communication, strengthened Service-Level Agreements, and increased customer confidence and satisfaction through customer service excellence at the institutional level.

^{Business-Level Enhancements}

Reduced Operational and Compliance Risk, Increased Audit Compliance Readiness, Data Security Improvements, and Increased Preparedness for Digital Banking Transformation.

These measures will enable Financial Institutions to operate in an efficient manner and provide their customers with a secure and reliable channel for receiving their products and services.

^{Successful Examples / Individual Reports}

In numerous nations throughout Africa, such as South Africa, Nigeria, Kenya, Ghana, Egypt, Ethiopia, Uganda, Tanzania, Zambia, Zimbabwe, Malawi, Namibia, Botswana, Mozambique, and Rwanda, Prompt Edify deliver comprehensive training to all banking and financial professionals, including commercial banks, microfinance institutions, financial technology organisations, insurance companies, central banks and government regulators.

In Ghana, one of our clients found their team was using the improved finance and IT services delivered from Prompt Edify. After the team went through the Complete SAP Finance & IT Services training sessions, they saw an increase in the accuracy of financial reporting, faster closing of monthly accounts, increased ability to use the new technology solutions, improved communication across departments and better alignment of their technology with the way a bank functions. This type of training allowed for their teams to get hands-on experience with technology that was developed to support a bank operating in Africa.

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