ITIL® Competency and Training across Africa
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Take your IT career to the next level with Prompt Edify ITIL Foundation training! Our ITIL® competency course covers essential concepts, processes, techniques, and terminology. This training is designed to help you gain a strong understanding of the ITIL framework and the ITIL 4 lifecycle.

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What is ITIL?

ITIL (Information Technology Infrastructure Library) is a globally recognized framework for effective IT service management. At Prompt Edify, we offer ITIL training, including ITIL 4 Foundation, covering change and incident management. Our training helps professionals improve IT processes, reduce risks, and enhance service quality. Earning an ITIL competency boosts career growth and IT service management skills. Join Prompt Edify to streamline IT operations and advance your career!

ITIL Learning Pathway

ITIL 4 Foundation

Entry-level competency covering ITIL concepts, principles, and the Service Value System (SVS). Ideal for beginners in IT service management.

ITIL 4 Specialist (Managing Professional - MP)

Focuses on IT service operations with four key modules:-
CDS (Create, Deliver & Support)
DSV (Drive Stakeholder Value)
HVIT (High-Velocity IT)
DPI (Direct, Plan & Improve)

ITIL 4 Stategic Leader (SL)

DPI (Direct, Plan & Improve) – Governance and leadership (shared with MP). DITS (Digital & IT Strategy) – Digital transformation and IT-business alignment.

ITIL 4 Master

The highest competency, requiring extensive ITIL experience. Candidates must submit a real-world case study and defend it in an expert panel interview

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ITIL Trainings we offer

Ready to grow? Kick off your ITIL training with us and gain the framework knowledge that drives real results
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·      Online Training
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·       E-learning

·       Corporate Training

·       Classroom Training

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See What Others Think

Gerald Kunsamala

My journey learning SAP S4 HANA at Prompt Edify has been inspiring. The sessions that we go through are so comprehensive

Harare, Zimbabwe

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Jonathan Dhlomo

Certified but lacked experience. Anup's course transformed me from front-end to SAP HANA. Now handling configs, upskilled in a year.

Johannesburg, South Africa

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Timothy Njuguna

'I am working as a Business analyst and I reached out to Prompt Edify, because I needed configuration experience in SAP S4 Hana and also Sales and Distributions.

Nairobi Kenya

Our Client's stories

Companies trust Prompt Edify for hands-on SAP training and real project support. Here’s what the teams we’ve trained and worked with think about the way we deliver, solve problems, and keep their SAP work moving.

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