From SAP ECC to S/4HANA in Kinshasa: How WalkMe and SAP Enable Now Secure Your ROI

In Kinshasa, there are many companies that are migrating from SAP ECC to SAP S/4HANA. This is not just an upgrade; it is an entirely new way of working. Companies are investing heavily in S/4HANA to improve speed, reporting, compliance, and decision-making.

However, experience shows one clear truth: SAP projects do not fail because of technology—they fail because users are not ready.

In the Democratic Republic of the Congo (Kinshasa), where industries operate under high pressure and tight margins, protecting the return on investment (ROI) of S/4HANA is critical. This is where SAP Enable Now, WalkMe, and Promptedify training make a real difference.

Major Industries Driving SAP Adoption in Kinshasa

Kinshasa is the economic heart of the DRC. Several key industries rely on SAP to manage complex operations:

• Mining – handling material, equipment, production, and regulatory matters
  
  
• Oil & Gas – managing finance, assets, procurement, and regulatory matters
  
  
• Manufacturing – managing production, quality, and supply chain operations
  
  
• Banking & Financial Services – ensuring data accuracy, auditability, and reporting
  
  
• Telecom & Utilities – managing billing, customer, and infrastructure operations
  
  

Each of these sectors requires accurate data and proper usage of SAP systems. Small mistakes in SAP can lead to huge financial and regulatory risks.

The Challenge: Moving from SAP ECC to S/4HANA

For many teams in Kinshasa, SAP ECC has been used for years. Workers prefer using established displays, transaction references, and procedures.

What S/4HANA Introduces

S/4HANA will provide:

• Updated user interface methods (Fiori) for interaction
  
  
• Processes that are different but simpler
  
  
• Real-time data with updated procedures
  
  
• Stronger data accuracy checks than before
  
  

This amendment will result in additional confusion with no user enablement.

Common Issues During Migration

• Users forget training following go-live date
  
  
• Employees inputting incorrect data because they are used to older screens
  
  
• Finance and Logistics teams entering inaccurate data and facing reporting issues
  
  
• IT teams overwhelmed with basic support questions
  
  
• Business leaders do not see expected ROI
  
  

Studies show that 60–70% of traditional classroom training is forgotten within weeks. This makes S/4HANA adoption risky if learning is not continuous.

Why User Enablement Is the Key to ROI

S/4HANA ROI depends on:

• Faster task execution
  
  
• Fewer errors
  
  
• Clean and reliable data
  
  
• Lower support costs
  
  
• Confident users
  
  

This cannot be achieved with one-time training. Users need learning before go-live and guidance after go-live.

SAP Enable Now: Learn Before Go-Live

SAP Enable Now helps organizations in Kinshasa prepare users before S/4HANA goes live.

Capabilities of SAP Enable Now

With SAP Enable Now, companies can create:

• Simple step-by-step guides
  
  
• Short videos in clear language
  
  
• Role-based simulations
  
  
• Practice environments without real data risk
  
  

How It Helps Industries

• Mining teams practice maintenance and inventory processes
  
  
• Finance teams rehearse postings and closing activities
  
  
• Manufacturing teams simulate production workflows
  
  
• Banking teams learn new compliance-related steps
  
  

Employees gain confidence before touching the real system. Fear and resistance are reduced.

WalkMe: Learn While Working After Go-Live

Once S/4HANA is live, WalkMe provides real-time, in-app guidance.

What WalkMe Does Inside SAP

WalkMe works directly inside SAP and:

• Guides users step by step
  
  
• Prevents wrong data entry
  
  
• Ensures mandatory fields are filled
  
  
• Reduces costly mistakes at the source
  
  

Why WalkMe Matters in Kinshasa

In industries like mining, oil & gas, and banking:

• Data accuracy is critical
  
  
• Compliance errors are expensive
  
  
• Delays affect operations and revenue
  
  

Users who utilize WalkMe receive guidance for doing things the correct way at the correct time, without having to reach out to the IT department for assistance.

Measured Business Impact

When using WalkMe, organizations demonstrate:

• Up to a 30% decrease in time spent completing tasks
  
  
• Up to a 35% decrease in SAP support tickets
  
  
• Improved audit and compliance outcomes

Promptedify: Turning Enablement Into Business Value

Tech can't do it alone. Promptedify ensures SAP Enable Now and WalkMe deliver real business value in Kinshasa and across the DRC.

What Promptedify Offers

• SAP Enable Now content aligned to specific roles in SAP systems
  
  
• WalkMe guidance that follows actual business processes
  
  
• Simple language suitable for basic digital literacy levels
  
  
• Industry-specific workflows for Mining, Financial Services, and Manufacturing
  
  
• Tracking and continuous enhancement of user adoption
  
  

Promptedify’s learning approach is “learning while doing”, eliminating heavy theory and long classroom sessions.

Results With Promptedify

With Promptedify’s approach, organizations typically achieve:

• 20–25% higher SAP adoption within the first 90 days
  
  
• Faster post–go-live stabilization
  
  
• Reduced dependence on IT teams

Building a Future-Ready Workforce in Kinshasa

The economy of Kinshasa continues to expand, and technology is becoming increasingly digitalised; the use of SAP S/4HANA is just the beginning.

Businesses that invest in employee technology enablement:

• Build strong digital skills
  
  
• Protect their SAP investment
  
  
• Improve operational performance
  
  
• Remain competitive regionally and globally
  
  

SAP Enable Now prepares users.

WalkMe supports users daily.

Promptedify ensures adoption fits local realities.

Conclusion

The move from SAP ECC to S/4HANA in Kinshasa is a major opportunity—but only if people are enabled, not overwhelmed.

Without proper adoption, even the best SAP system fails to deliver ROI. With SAP Enable Now, WalkMe, and Promptedify training, organizations can migrate smoothly, protect data quality, and achieve long-term success.

S/4HANA success is not about systems—it is about empowered users.

👉 Partner with Promptedify today and secure your S/4HANA ROI with confidence.

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