The “Reimagined” Migration: SAP Enable Now to WalkMe in Maseru, Lesotho

What if your SAP migration didn’t just move systems — but transformed how people learn and perform? What if digital adoption became your strongest competitive edge in Lesotho?

In Maseru, Lesotho’s growing business and administrative center, businesses are turning to digital solutions to improve efficiency, clarity, and expansion. But one thing has been holding back progress: user adoption. Technology is implemented, but employees are not able to take full advantage of it. That’s where the “Reimagined” migration from SAP Enable Now to WalkMe completely changes the game.

Lesotho’s Digital Transformation: Why Adoption is Important Now

Lesotho is moving forward in its digital transformation journey. Banks, government agencies, telecommunication firms, and manufacturing firms are adopting digital solutions to remain competitive in the region.

The main sectors in Maseru are:

• Banking and Financial Services
  
  
• Public Sector & Government Administration
  
  
• Telecommunications
  
  
• Manufacturing & Textile Industry
  
  
• Retail & Distribution
  
  

As the ERP system continues to advance and the adoption of cloud solutions accelerates, organizations are faced with the reality that more than 60% of the ERP system issues are related to adoption challenges.

Employees may receive training before go-live, but once they return to daily operations, challenges appear:

• Forgotten process steps
  
  
• Incorrect data entries
  
  
• Increased support tickets
  
  
• Delayed reporting
  
  
• Reduced productivity
  
  

Traditional training methods are no longer enough. Businesses in Lesotho now need continuous, in-app guidance.

From SAP Enable Now to WalkMe: A Reimagined Approach

SAP Enable Now has long supported organizations with content creation, simulations, and learning materials. However, the digital adoption landscape is evolving.

WalkMe brings a new dimension of performance support:

• Real-time in-app assistance
  
  
• Automated walkthroughs
  
  
• Smart pop-ups and validations
  
  
• Behavioral analytics
  
  
• User journey tracking
  
  

Rather than asking employees to recall what they learned, WalkMe leads them through the system as they are working.

This shift represents a “reimagined migration” — not just a tool replacement, but a strategic evolution from training-based learning to performance-based enablement.

Why Maseru-Based Organizations Should Consider This Shift

1. Government & Public Sector

Public administration systems require high accuracy and compliance. Small data entry errors can create reporting and audit risks. Embedded digital guidance reduces human error and increases transparency.

2. Banking & Financial Institutions

Banks in Lesotho are expected to be fully compliant with regulations. WalkMe’s guided processes ensure standardized execution, thus avoiding risks.

3. Manufacturing & Textile Industry

The textile and manufacturing sector in Lesotho has very tight timelines for exports. Real-time system guidance helps avoid production delays caused by process errors.

4. Telecommunications & Retail

Accuracy of customer information and billing is paramount. Digital adoption platforms help avoid revenue losses due to system misuse.

The Business Case for Reimagined Migration

Usually, the following percentages are spent by companies on ERP investments:

• 70-80% of ERP investments on technology
  
  
• Less than 15% on training and change management
  
  

This results in:

• 15-25% loss of productivity after the go-live process
  
  
• Extreme reliance on IT support
  
  
• Delays in the realization of ROI
  
  

WalkMe changes the focus from “Did employees attend training?” to “Are employees performing tasks correctly right now?”

Organizations that implement a structured digital adoption strategy can expect the following:

• 25-35% reduction in support tickets
  
  
• 20-30% acceleration of onboarding
  
  
• Enhanced data accuracy
  
  
• Increased system ROI
  
  

This can make a huge difference for organizations operating in Maseru.

How Promptedify Training Supports Lesotho Professionals

However, migration by itself is not sufficient. It requires the expertise of professionals who are conversant with the strategies of both SAP Enable Now and WalkMe.

The training program provided by Promptedify is empowering Lesotho professionals and organizations in the following ways:

1. Developing Digital Adoption Expertise

The training will enable professionals to:

• Design interactive walkthroughs
  
  
• Set up in-app guidance
  
  
• Align business processes with system logic
  
  
• Analyze adoption metrics
  
  

2. Supporting Local Business Needs

Training is contextualized for:

• Government workflows
  
  
• Banking compliance processes
  
  
• Manufacturing cycle management
  
  
• Retail and telecom operations
  
  

3. Developing Internal Digital Champions

Instead of depending entirely on external consultants, organizations can build in-house digital adoption specialists. This creates long-term sustainability and reduces operational dependency.

4. Enhancing Career Opportunities

Lesotho professionals who develop skills in SAP Enable Now and WalkMe enhance their marketability. With the rapid adoption of digital transformation in Southern Africa, digital adoption skills are in high demand.

Beyond Migration: Establishing a Digital Culture

The “Reimagined” migration is not about replacing one solution with another.

It is all about:

• From training events to continuous enablement
  
  
• From documentation to real-time performance support
  
  
• From technology investment to business impact
  
  

Digital transformation is no longer about implementing systems. It is about enabling people to use the systems effectively.

In the changing business environment of Maseru, organizations that focus on digital adoption will succeed more than those that focus on technology.

Ready to Reimagine Your Digital Adoption Strategy?

If your organization in Maseru is upgrading SAP systems or considering WalkMe integration, it’s time to take action.

Join Promptedify’s Digital Adoption & SAP Enable Now Training Program and discover how to make a successful transition to WalkMe while maximizing user adoption and ROI.

Empower your workforce. Reduce system errors. Accelerate digital transformation.

Reimagine migration — and turn learning into performance.

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