Transforming Public Sector SAP Usage in Eritrea: From Training to Real Enablement

In Eritrea, especially in Asmara, more public sector organizations are starting to adopt the systems provided by SAP to better modernize their financial, human resource, procurement, and reporting activities.

However, a critical challenge remains:

Installing SAP does not guarantee success. User adoption does.

Many public sector SAP initiatives struggle—not because of technology issues, but because employees are not fully prepared to use the system correctly in their daily work. This is why the public sector in Eritrea must go beyond mere training and embrace what's called a true SAP enablement strategy, leveraging SAP Enable Now and WalkMe.

SAP's Role in the Public Sector of Eritrea

In Eritrea, public sector organizations rely on the following from SAP:

• Government finance and budgeting
  
  
• Procurement and Vendor Management
  
  
• Payroll and HR Administration
  
  
• Management of assets and infrastructure
  
  
• Compliance, Audits and Reporting
  
  

In these environments, accuracy and consistency are crucial. Even minor SAP usage errors may lead to:

• Incorrect financial reports
  
  
• Payments settled late
  
  
• Audit findings and compliance risks
  
  
• Lower levels of trust in digital systems
  
  

However, most of the public sector employees find the adaptation with SAP systems quite challenging.

Why Traditional SAP Training Falls Short

Most SAP initiatives undertaken by public sector organizations still rely upon one-time training programs or basic user guides. This level of awareness doesn’t promote sustainable adoption.

Common challenges encountered in Asmara:

• Users forgetting trained content after a few weeks
  
  
• Difficulty Applying Theory to Real-Life SAP Transactions
  
  
• Limited availability of training for employees who work shifts or remotely
  
  
• Heavy Dependence on IT Teams for Basic SAP Tasks
  
  
• Increased support tickets post go live
  
  

Consequently, SAP is considered not only complex and intimidating but also beyond the realm of productivity.

From Training to Enablement: A Better Approach

To ensure effective adoption of SAP, user enablement should be an ongoing activity within the public sector setting.

This means:

• Preparing users before go-live
  
  
• Supporting them during their day-to-day work
  
  
• Reinforcing Learning after Deployment
  
  

This is precisely where SAP Enable Now and WalkMe come into play.

SAP Enable Now: Preparing Public Sector Users Before Go-Live

SAP Enable Now helps public sector enterprises in Eritrea to prepare employees before using live SAP systems.

By using SAP Enable Now, the organizations can:

• Role-based learning for finance, HR, procurement, operations, and more
  
  
• Step-by-Step Simulations by SAP that Reflect Real-Life Government Operations
  
  
• Short, easy-to-understand videos for different levels of digital skill
  
  
• Safe Practice Environments without risk to live data
  
  

Public Sector Use Cases in Eritrea

• Finance teams practice budgeting, posting, and reporting processes
  
  
• Procurement officers practice purchase orders and vendor processes
  
  
• HR staff simulate payroll and personnel administration tasks
  
  
• Audit and compliance teams prepare for reporting requirements
  
  

This approach builds confidence and reduces resistance before SAP goes live.

WalkMe: Guiding Users During Daily SAP Work

Once SAP is live, learning must continue. This is where WalkMe plays a vital role.

WalkMe provides real-time, in-application guidance directly inside SAP, helping users while they work.

What WalkMe Delivers

• Step-by-step on-screen guidance
  
  
• Error prevention while data entry
  
  
• Mandatory field enforcement for compliance
  
  
• Contextual tips and reminders
  
  
• Reduced dependency on IT support
  
  

Why This Matters for Eritrea’s Public Sector

• Compliance errors are costly
  
  
• Audit accuracy is crucial
  
  
• Staff turnover requires fast onboarding
  
  
• Public service delivery depends on system reliability
  
  

With WalkMe, users don’t guess—they are guided at the moment of need.

Benefits of SAP Enablement for Public Sector Organizations

When SAP Enable Now and WalkMe are used together, public sector organizations achieve:

• Faster SAP adoption
  
  
• Improved data accuracy
  
  
• Fewer post-go-live disruptions
  
  
• Reduced support tickets
  
  
• Better audit and compliance readiness
  
  
• Higher confidence among employees
  
  

This shifts SAP from being a technical system to a trusted operational platform.

The Role of Promptedify in Public Sector SAP Adoption

While SAP Enable Now and WalkMe are powerful tools, their success depends on how well they are designed and implemented.

Promptedify helps public sector organizations in Eritrea turn these tools into a structured adoption strategy.

What Promptedify Provides

• Public sector–specific SAP Enable Now content
  
  
• WalkMe guidance aligned to real government workflows
  
  
• Simple learning experiences for all digital skill levels
  
  
• Role-based enablement across departments
  
  
• Adoption tracking and continuous improvement
  
  

Organizations using Promptedify’s approach typically experience:

• 20–25% higher SAP adoption within 90 days
  
  
• Faster stabilization after go-live
  
  
• Reduced reliance on IT teams and external consultants
  
  

Conclusion

For Eritrea’s public sector, SAP success is not about software—it is about people using systems correctly, consistently, and confidently.

Key Takeaways

• SAP Enable Now prepares users before go-live
  
  
• WalkMe supports users during daily work
  
  
• Promptedify ensures adoption is structured and sustainable
  
  

Public sector digital transformation in Eritrea will succeed not through training alone, but through true SAP enablement.

 Partner with Promptedify to transform SAP usage in Eritrea’s public sector—from training to lasting adoption.

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