Dedicated Support Tiers
Basic Remote Support: Support is available during business hours through email/ticketing. The support level is based on standard response times.
Advanced Remote Support: Support provided during extended hours (not 24/7) with enhanced response times, proactive system monitoring, and periodic review of the environment performance.
Premium 24/7 Support: Round-the-clock remote support coverage from a dedicated team, guaranteed immediate response to critical issues, and ongoing monitoring of the system environment.
Expert SAP Staff Augmentation: You can adjust your team size as needed with our appointed SAP experts. This service provides you with:
- Designated Consultants for long-term or ongoing engagement.
- Designated Developers to create a custom enhancement or Fiori application.
- Designated Functional & Technical
- Experts who can fill voids within specific module knowledge, e.g., FI/CO, MM, SD, HR.
Tailored for SMEs seeking agility and integrated operations .SAP Business One combines finance, inventory, sales and CRM in a single system to remove manual handoffs and improve data accuracy. We set up, tailor and document the solution so your teams get consistent reporting and faster month-end closes.
Comprehensive cloud ERP for mid-market companies .Business ByDesign connects core functions, financials, procurement, HR and supply chain - on a cloud platform with predictable operating costs.
Digital transformation for large enterprises ready for intelligent ERP.S/4HANA migrations and implementations focused on performance, simplified data models and actionable reporting. We provide assessment, and migration planning (greenfield, brownfield or hybrid).
Ongoing maintenance, troubleshooting, and system optimization.Secure remote access for monitoring, issue resolution and scheduled maintenance that reduces on-site cost and response time. We provide SLA-driven support, regular health checks and proactive recommendations to prevent recurring issues.
Fill skill gaps with certified SAP consultants .Access experienced SAP consultants for functional, technical and project-management roles without long-term hiring. Candidates are matched to your project scope and come with measurable deliverables, reducing ramp-up time and project risk.
Custom development and process improvements.Custom modules, integrations and automations that align SAP to your specific processes while following SAP development standards. Work includes requirements, design, ABAP/extension development, QA and deployment with documentation and support handover.
Our structured, phased approach is positioned for success in the African context, while balancing minimal disruption and maximum value.
Comprehensive Partnership: We offer Pretoria-based companies a complete single point of contact experience from initial SAP implementation through to ongoing support and staffing services
Local Knowledge: We understand local regulations and infrastructure issues as well as the local market, allowing your business’s SAP implementation plans to proceed seamlessly.
Measured Methodologies: Our structured SAP support process and implementation method reduce risk and allow for contract projects to be executed on time and within budget.
Flexibility: Whether you require project implementation, remote support plans, or available resources for staff augmentation
Quit managing multiple vendors. Partner with Prompt Edify for complete SAP support that drives growth and efficiency across your operations in Africa. We handle everything from setup to long-term management so your systems run smoothly and your teams can focus on what matters.
Our experience with SAP solutions helps businesses simplify operations, improve visibility, and make better decisions. Let’s talk about how we can help you reach your goals with practical, results-driven SAP solutions.
SAP implementation is the process of deploying SAP ERP solutions like S/4HANA, Business One, or ByDesign to manage business processes.
It typically takes 3–12 months, depending on the SAP solution, company size, and complexity of business processes.
Discover & Plan, Design & Configure, Develop & Migrate, Test & Quality Assurance, Deploy & Support.
SAP application management involves ongoing maintenance, updates, support, and optimization of SAP systems.
It streamlines operations, improves efficiency, ensures compliance, and supports growth across finance, HR, and logistics.
It’s hiring certified SAP consultants temporarily to fill skill gaps for projects or ongoing support.
Business One is for SMEs, while S/4HANA is a large-scale, intelligent ERP for enterprises.
Business One is for SMEs, while S/4HANA is a large-scale, intelligent ERP for enterprises.
Yes, SAP implementation and support can be managed remotely with secure connectivity and expert consultants.
It includes system monitoring, troubleshooting, updates, and user support to ensure continuous ERP performance.
Prompt Edify (OPC) Pvt. Ltd.
4th Floor #15, City Vista Tower,
Fountain Road, Kharadi,
Pune(MH)
PIN- 411014
Prompt Edify Africa (PTY) Ltd.
18 Gustav Preller Street,
Vorna Vally, Midrand
Johannesburg,South Africa
PIN: 1686
Contact Us Today!
+27740294414 | (+91) 99932 86938
contact@promptedify.com | wecare@promptedify.com
🌐 https://promptedify.co.za/