ITIL v5 Foundation Training in Madagascar: What's New for 2026

ITIL v4 Foundation is a familiar term to IT professionals in Madagascar, having spent countless years developing their careers in this seminar. What sets ITIL v4 apart is that it is seen as one of the world’s most popular introductory courses into IT service management (ITSM). This year, in 2026, ITIL Version 5 training has officially kicked off, with even companies in Antananarivo from the banking and mining segment to telecoms and mobile money, asking themselves the following pivotal question: so what has really changed, and is it now worth upgrading?

The Importance of the ITIL 5 Framework for IT Experts in Antananarivo.

Antananarivo is one of the key locations for the digital revolution in Madagascar. The country’s National Digital Strategy and Plan Émergence Madagascar are contributing to the deployment of AI technologies, proper management, and development of safe IT technologies in various industries such as banking and mining (Ambatovy, QMM), as well as in the mobile money sector (Orange Money, Mvola, Airtel Money). All these conditions create favorable prerequisites for ITIL 5 certification.

Unlike its predecessors, ITIL 5 represents significant advancements and provides entirely different viewpoints on IT management. ITIL framework addresses digital products, services, and value creation as a whole rather than focusing on managing technology separately. This applies to how companies govern AI technologies. For IT professionals based in Antananarivo, this update is of great importance as they are already working with different enterprise AI solutions and technologies in the area.

What Changes Have Been Introduced into the ITIL Framework?

If you have taken ITIL v4 Foundation, you should be aware of the following changes that have been introduced into the updated version of the ITIL framework:

Governance of Artificial Intelligence as an Essential Skill −

ITIL 5 includes practical recommendations to help you govern AI effectively and responsibly, maintaining the balance between innovation and accountability. This aspect of processing AI has not been covered in ITIL 4.

Emphasis on Digital Products and Services −

The framework starts using the terminology for digital products and services instead of only IT services, which is more relevant for modern businesses that function in Antananarivo.

A Structured Path for Transition −

Those who have already undergone ITIL 4 certification do not need to study everything from scratch; the new version includes the information for the transition from the previous version without repeating the knowledge already acquired.

New Certification Paths −

The roadmap developed by ITIL beyond the Foundation level will include the course on Managing Professional Transition for experienced experts and some other modules (including the ITIL Strategist track) that are intended to be rolled out throughout 2026.

Selecting the Appropriate ITIL Training Route in Antananarivo

For experts unfamiliar with service management, ITIL 5 Training has now launched with its introductory Foundation level that introduces the essential concepts that have contributed to ITIL’s relevance to the present-day service management environment that is driven by digital technologies—service value system, guiding principles, and terminology of application.

However, for the already certified experts, it is better to take the Foundation Bridge course rather than repeat the entire Foundation training program, which is less costly than the full Foundation certification and serves the purpose of updating the present-day ITIL v4 Foundation information only without unnecessary repetition.

Anyway, you will get used to the flexible delivery formats that are typical of ITIL Training in Antananarivo already and consist of classroom training options together with live online courses and blended solutions for dispersed teams. Choose the training providers that also provide practice tests and properly arranged materials for the study since the pass rates of those who go through accredited training programs are higher than of those who studied on their own.

The Importance of Being in Touch with the ITIL Community

An important point made in the new release of the ITIL framework was the benefit of interaction with the ITIL Community. Study sessions on location, groups on LinkedIn, and webinars held by various providers are now more important than ever to ensure that updates do not pass unnoticed when new certification modules are released in the upcoming months. If one plans the certification process in 2026, it is worth regularly visiting the ITIL calendar created by the provider to find out about newly added courses and exams as it is constantly updated.

The Conclusion

The training for ITIL Version 5 Certification isn’t just an update; it’s a significant departure towards AI governance and digital product thinking, which are both quite relevant to the trajectory of the economy in Antananarivo. If you are just starting with ITSM, the ITIL 5 Foundation would be your best bet on the road to the latest one from day one. In case you hold the ITIL v4 Foundation certification already, the bridge course will allow you to remain up to date easily without needing to start from scratch.

In any case, the year 2026 will mark the transition of the Mauritian IT community from ITIL 4 to ITIL 5, so it would be advisable to start planning for the certification requirements that will need to be fulfilled down the road.