Companies based in Lomé, Togo, are seeking ways to optimise their digital processes, to simplify their business processes, and to make work easier for their employees. In the implementation of an SAP solution, a successful adoption is as essential as the tool itself. It requires employees to get familiar with the system, perform all workflows correctly and confidently.

Here comes into play WalkMe Analytics for SAP Teams in Togo. WalkMe offers digital adoption solutions, which enable businesses to learn user behavior, to find out possible workflow problems and to measure interactions of the users with the software.

Thus, digital adoption measurement gives businesses an opportunity to take informed decisions concerning training and support of the users.

What Is WalkMe Analytics?

WalkMe is a Digital Adoption Platform designed to provide in-app guidance and analytics to assist users in navigating business software. The analytics functionality offered by WalkMe may be used to gain insight into user interactions with the digital platform and discover where users experience challenges or problems that may require improving some workflows.

For the SAP team in Lomé, such insights may allow addressing such questions as follows:

• Do the employees perform the SAP functions that are necessary for their job?
• Where do the users experience issues or bottlenecks with regard to business processes?
• Is the completion of key tasks successful?
• How could the users benefit from additional training or in-app support?

Why is Digital Adoption Important for SAP Users in Togo?

The SAP system helps businesses manage business processes in finance, procurement, inventory management, reporting, and HR. Nonetheless, there can be issues for the staff if there are any changes in the process or if there is a transition from paper to digital.

For instance, a business that handles logistics in Lomé that adopts the SAP inventory management system will most likely have to provide extra help for their staff in managing inventory transfer. In contrast, the finance department can require help in handling invoices and report creation.

These are just a few examples and not real-life situations in Togo.

For a well-thought-out digital adoption strategy, companies can identify what processes the user requires help in.

Key Metrics for Measuring Digital Adoption Success

In measuring success in the adoption of SAP, it is crucial that organizations consider the right metrics instead of focusing on the access/login metrics of the users.

1. User Engagement

The user engagement metric measures the level of engagement of employees when using the SAP systems together with digital guidance provided. This can be analyzed by evaluating the applications used, interaction with WalkMe guidance, and processes used.

User engagement in a certain feature does not mean the feature is difficult for the user because there are certain features that may not be necessary for some users.

2. Task Completion Rates

Task completion serves as a key metric to assess if employees can effectively conduct business operations.

For instance, an SAP procurement team may want to check how many purchase requisitions are completed properly by the end user. In cases when tracking is enabled, teams may look into tasks which are not completed, reattempted and abandoned within a workflow.

3. Training Effectiveness

Training should assist employees to use their knowledge in the course of their work. Businesses may look at training attendance versus activity, task completion and support metrics.

In the case of SAP Enable Now Training in Togo, this program may be used as one component of learning strategy especially when structured learning content is needed by the employees. WalkMe may serve as a complement to learning via in-app guides and analytics depending on the products being used, configurations and licensing agreements.

4. Mistakes and Workflow Problems

The analytics will enable the team to determine areas of repetitive mistakes, user drop-offs, and workflow problems if the appropriate tracking is enabled.

For example, if the employees keep having difficulties with entering invoices through a certain step, then the SAP support team can investigate the problem and explain the procedure or provide additional guidance.

5. Support Request and Productivity

Monitoring the number of support requests related to a certain process together with productivity will give an idea about the improvement if there are fewer requests for support after introducing new guidance or training. However, there may be other reasons behind the phenomenon.

How SAP Enable Now and WalkMe can help in adoption

SAP Enable Now has already given tools to make e-learning content, tutorials, and software documentation. WalkMe provides in-app guides, digital adoption, and analytics. SAP's latest product description mentions that SAP Enable Now is moving towards WalkMe’s AI-based learning solution. Companies need to check what products they have under their contracts.

For those developing SAP S/4HANA User Adoption, there might be a need to use structured learning along with in-app guidance.

Conclusion

Adoption measurement is an important element when making use of SAP software to gain sustainable benefits. Through WalkMe Analytics for SAP Teams in Togo, companies will be able to measure user engagement, identify problems within the workflows, assess the effectiveness of the support system, and come up with measures that can improve SAP processes.

To make adjustments according to the new workflows in Lomé, companies can adopt a combination of relevant metrics, efficient learning process, and immediate help. The most important aspect of the whole process is to ensure the achievement of measurable outcomes through improvement.

Looking to increase SAP adoption in your company?

Prompt Edify can help you understand SAP learning possibilities. Reach out to Prompt Edify for SAP learning requirements and future training sessions.