Let’s take, for example, an organization in Asmara, Eritrea, getting ready for a SAP transformation project. The IT team has prepared years’ worth of SAP learning materials, simulations, process documentation, and other content. The employees already know how to access learning materials, and the organization has invested plenty of effort into creating materials for finance, procurement, sales, human resources, and other divisions.

The question is: How does all that content get handled during the transition from SAP Enable Now to WalkMe?

That’s what makes migration not only a technological task but also something that requires careful content assessment, cleanup of obsolete content, end-users’ readiness, experience testing, and planning of a Digital Adoption Strategy in the long term.

Reasons for the Migration from SAP Enable Now to WalkMe

SAP has made a decision about migration of SAP Enable Now towards the learning and digital adoption of WalkMe. The migration is not just the matter of moving the files from one system to another system. The organization has to think about the whole process of creation of the learning content, delivery, management, and consumption of it by the users.

The traditional method of training consists of several steps. First, you have to create a manual. Then, you should train your employees in the class or online and finally, the user will keep in mind the process.

Digital Adoption of Modern Time is different.

The employee receives relevant help during the process. Users don't need to go away from the application and spend time on reading a long manual.

For example, an organization based in Asmara might want to explain the process of ordering goods to a procurement employee directly inside the application.

Step One: Assessment of Current SAP Enable Now Content

Migration should start with a content assessment process.

It can take years to create a large collection of SAP Enable Now materials. Not all of these resources will need to be migrated.

Project managers must assess each content and find out the following information:

• Is the information relevant?
• Is the SAP process described still performed in the company?
• Who is the target audience?
• How popular is the content?
• Does the content match the current SAP configuration?
• Can the resource be used in creating a learning activity?
• Is it duplicated or obsolete?

For example, a finance department in Asmara can use a training simulation that was developed several years ago. Migration of such a simulation without prior review can result in misunderstanding due to changed SAP configuration in the company.

Step Two: Content Cleanup and Prioritisation

Following content assessment, the next logical step would be content cleanup.

A good method here would be to classify current resources according to four types:

Keep: Resources that are still up to date and useful.

Update: Resources that have value but require updates.

Revise: Resources that require revision to become some other kind of learning guidance.

Retire: Resources that have either lost their value or are simply redundant.

Such a basic classification can save much from migration efforts.

Instead of migrating all ten pages of the old SAP training document, for instance, the company will reformat the information into a learning guide.

It is not only content migration, but improved content migration.

Users Preparing for the Change

Technology migration impacts both systems and people.

Employees familiar with the current SAP Enable Now tools may be confused about the change in the learning process. It is vital to communicate clearly in this case.

This should include:

• Reasons for the migration
• Expectations
• The location of learning materials
• How to contact support
• Possible changes to the training material that is currently in use
• How to give feedback

In addition, user groups need role-based training.

Learning processes for a warehouse employee and an accountant will differ.

Guidance for a sales manager can vary from that of a procurement specialist.

Role-based learning is useful for keeping the learning process goal-oriented and practical.

SAP Enable Now Login and User Access

It is necessary to include user access into the migration process.

The process of SAP Enable Now login may be well-known for existing users.

However, migration implies changes and new needs in relation to authentication and access.

Before making the new system widely accessible, it is necessary to check the following aspects: Identity management, permissions, user groups, authentication, and access to learning content.

These actions are necessary especially if employees operate in various locations, departments, or systems.

An employee who successfully finished the learning process, but does not have access to the necessary application/guidance encounters an adoption challenge.

Creating a Digital Adoption Strategy

It is important not to leave the migration process upon the successful launch of the new platform.

The Digital Adoption Strategy constantly analyzes the way employees use technology.

The following questions can be asked:

Where do users face difficulties?

What processes create the largest number of support tickets?

What types of learning materials are used often?

At what point of the process do employees stop using it?

What processes require some assistance?

This information will allow the company to enhance its learning material and business processes.

This approach is especially useful for companies that implement the SAP S/4HANA transformation project.

Role of SAP Enable Now Implementation & Support

Projects of migrations require proper planning and expert advice.

SAP Enable Now Implementation & Support could include content assessment, learning designs, migrations planning, user enablement, testing, documentation, and go live improvements.

The aim is to make sure that the knowledge gained does not get wasted when migrating.

This could also be a chance for organizations in Asmara to assess the way their employees are learning the SAP processes and see whether any digital assistance can simplify things.

SAP Learning in Asmara Gets a New Beginning

Migration from SAP Enable Now to WalkMe cannot be treated just like any other replacement of technologies.

This process brings with it an opportunity to re-think the whole concept of learning, assistance and measuring technology usage in the organisation.

When considering businesses in Asmara, Eritrea, the first step could be a straightforward question.

Are we just training our employees to work with SAP, or have we made them capable of doing so successfully?

An appropriate migration process can assist in switching from static documentation to continuous digital enablement through assessment, content clean-up, preparation of end users, proper testing and continuous improvement of the user experience.

Conclusion

Success of SAP transformation is not just about technologies being implemented.

People need to be prepared and willing to use these technologies successfully.

The shift from SAP Enable Now to WalkMe can give businesses a chance to make their learning more up-to-date but at the same time to save the knowledge that has been gained before.

For those who will go on this journey as SAP experts or as members of a company, it is helpful to stay connected with the greater SAP community, share experiences and learn from other SAP experts' discussions.

Prompt Edify can assist organizations with SAP learning, digital adoption, training and SAP Enable Now Implementation & Support programs aimed at making SAP technology become a part of everyday business practice.

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