Consider an expanding company in Mogadishu moving from the existing SAP systems to SAP S/4HANA. IT specialists are concentrating on migration, integration, security and data, while workers are just pondering how they are going to complete their routine tasks once everything is done. This is why SAP digital adoption plays an extremely important role in S/4HANA transformation success. SAP S/4HANA transformation is not only about introducing new technologies, but also about teaching people to use them efficiently.

Human Factor in SAP S/4HANA Transformation

Introducing SAP S/4HANA to a company's workflow can lead to changes in users' screens, workflows, language and business processes. For example, for a finance worker it can mean changes in an already known way to perform some task.

Employees in Mogadishu from companies in banking, telecommunication, logistics, government, healthcare or any other sector of activity can be negatively affected by changes in one business process.

Without proper backing, users will depend on peers, find workarounds or even contact the IT helpdesk with regards to even basic queries.

It is for this reason that user adoption should be seen as part of the whole SAP implementation process rather than something to worry about only after implementation.

Traditional Training Alone Will Not Suffice

Training is still necessary in traditional terms. However, classroom training and user guides are not always able to address the queries which arise during the actual usage of the software by the employee.

Think of a user who makes a purchase order some weeks down the line after training and recalls the entire process except for one step. Rather than searching through the voluminous user guide, they would get assistance right there in the application.

This is where digital adoption platforms may come into play.

Guidance within the app, in-app guides and tutorials can help employees while they need help.

SAP Enable Now vs WalkMe

Companies exploring digital adoption as an option usually look at SAP Enable Now and WalkMe as possible solutions.

The comparison between SAP Enable Now vs WalkMe should not necessarily be limited to one asking which platform is "better." It depends on the company's SAP landscape, user needs, content strategy and much more.

SAP Enable Now can be used for learning material, documentation, and performance support, whereas WalkMe can be used for digital adoption which is used to guide the users inside the application.

It all depends on the strategy for the transformation of the organization.

Management of the SAP Enable Now Implementation

SAP Enable Now implementation goes beyond simply uploading training material. Organizations have to understand what users need to know, what processes should be guided by users, and how learning materials will be maintained in the changing SAP landscape.

Content management becomes extremely important.

For instance, if there are any changes made to the business process after the system launch, the corresponding learning materials have to be updated as well.

Organizations making the move from an established learning environment should take into consideration the migration of SAP Enable Now content as well. Content should be assessed, updated and brought in line with the new S/4HANA processes, rather than merely being migrated without further consideration.

Support for Employees in Their Day-to-Day Activities

The digital adoption process should take into account real-life user situations.

A user may find it challenging to log in to SAP Enable Now, fail to remember how to execute a certain task or even run across an unexpected new screen after a system upgrade. Instead of asking the user to interrupt his activity and try to figure out the solution to a problem, contextual support can be provided at the right time during the process.

This can minimize the need for help desks and make the users more independent.

Organizations considering WalkMe in Mogadishu, Somalia, should have the same in mind – the goal is not the use of technology in itself

Change Management as an Aspect of Technology Adoption

Adoption of technology is also a matter of human aspects.

For example, staff members are used to using the current system and unsure whether the new system is better. As such, effective change management should include information on why the transformation occurs, what will change and how the staff will be assisted.

All of the aspects mentioned above can be combined through communication, training, feedback and performance support.

For instance, a good transformation strategy could involve workshops prior to implementation, role-based training during the process and in-app assistance after go-live.

What Role Does Prompt Edify Play?

Prompt Edify aids organizations in building their digital adoption and user enablement through facilitating the people aspect of the technology transformation in an organization.

This is because training should not just be a one-off activity; rather, organizations can develop a continuous process where employees learn and get help along the way to the SAP journey.

This could prove helpful for the organizations in Mogadishu due to the opportunities provided by the digital transformation, together with the technology and process demands.

Achieving S/4HANA Adoption Success

An SAP S/4HANA deployment becomes successful if the employees are able to work in the new environment confidently and the organisation realizes the business benefits it had anticipated.

However, this involves more than just the go-live stage.

It entails training, meaningful content, context, communication, and continuous improvement.

Be it SAP Enable Now or WalkMe or any other method of digital adoption, the bottom line is always the same:

What should be done to make it easier for our people to be successful with the new system?

For the organizations in Mogadishu and across Somalia, answering this question early will help ensure SAP S/4HANA transformation becomes a true business transformation.

Want to improve your organization’s SAP digital adoption approach? Learn how Prompt Edify’s workshops can help.